Recently booked a stay here to attend the Opener festival, I had an initial booking for 4 days, however I cancelled as I needed to change the booking details. Through cancelling and re-booking, I accidentally booked for June instead of July. I didn't realise this had happened, until I randomly saw a charge on my card statement for a nights worth of accomodation. No explanation, no warning, not even a courtesy welfare check or call. After I emailed to try and rectify this issue, I was advised that no refund could be issued as it had affected their sales and revenue. This was despite the fact they have plenty of sold out weekends to come and being a loyal Gold Accor member. Very disappointing service, especially for something that was a human error and a genuine error and oversight.
Terjemah